![]() Now I have an “extra” folder that seems superfluous where it is, but well worth it to get access to all my encrypted data again. I moved the original “Settings” folder back into the “main” drive folder, then tried again. After troubleshooting and trying a few variations of the password (just in case), I noticed that, whenever I entered a password attempt, a new folder named “SanDiskSecureAccess Settings” was created in the “main” drive folder, but it disappeared when I chose to retry entering my password. The next time I opened the Secure Access application and entered my password, it rejected the password I knew to be correct. I like to keep things tidy so, at some point, I must have moved the “Settings” folder into the SanDiskSecureAccess folder. When I originally opened the drive after installing Secure Access, I saw folders named “SanDiskSecureAccess,” “SanDiskSecureAccess Settings,” and “SanDiskSecureAccess Vault” (along with my other personal folders I did not bother encrypting). So, I’m posting a reply in case other people made the same “mistake” I made. I realize it’s late in the game to post a reply, but I had the same issue and just managed to solve it. I’ll be contacting the state Attorney General later today and work on getting a class action lawsuit started.ĭoes ANYONE have any suggestions how I might access my files, legal-moral-or otherwise? At this point, I’ll try anything. This is unacceptable, and I can’t believe I’m going to lose 15 YEARS worth of critical data because this product is flawed. I’m 200% sure the password is correct as entered, yet it still doesn’t work. I rarely if ever do…) and went about my day happy in the knowledge that my data was secure.įlash forward a week or two and I try to access the drive, and the software will no longer recognize my password. ![]() I removed the drive from my laptop (no, I didn’t eject it properly. I created a password on the SecureAccess software, wrote it in my secure password keeper vault on my phone, and created an appropriate hint.Įverything worked OK the day I did it. This is data that is VITAL and was wiped from every other media when I moved it. I recently purchased a 8GB Cruz and moved over 5GB of data onto it. Hello, I’ve seen several variations of this on many other posts here, but thought I’d give it a try anyway. ![]()
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